​爱番番

With superiority in leading AI technology, cloud service and big data of Baidu, Aifanfan IM provides an innovative solution to intelligent customer service system. Following people-oriented principle, the system is equipped with auxiliary tools for input, process optimization and AI assistant, which renders the two-way communication between the service and customers easier, smarter and safer. It allows users chatting with seamless shift between multiple terminals or scenarios. Multi-modal input modes and augmentative communication tools improve the input process and user experience. The AI assistant automatically handles each node of the communication process so that communication costs are effectively reduced; it can also give the corresponding responses according to analysis on emotions of users, thereby transforming the stereotyped QA process into a more pleasant experience. Via technologies like tenant isolation, data encryption and security scan to offer professional protection of data security, the whole-process dialogue is recorded for real-time identification and warning of bad information while user privacy and data are safeguarded, achieving a safer communication.    

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